Refund and Returns Policy

Effective Date: 01-Jul-2026

This Refund Policy explains when refunds are available for tickets purchased through the CIMINOW Platform (“Platform”), owned and operated by Journi Ltd. (“CIMINOW”, “we”, “our”, or “us”).

By purchasing a ticket through the Platform, you agree to this Refund Policy in addition to the CIMINOW Terms and Conditions.

1. General Policy

Unless otherwise stated on the Event page or required by applicable law:

All ticket sales are final.

Tickets are purchased subject to the refund policy established by the Event Organizer.

CIMINOW acts as the ticketing platform and administers refunds on behalf of Event Organizers where authorized.

2. Events Eligible for Refunds

Refunds may be available where:

• an Event is cancelled and not rescheduled;
• an Event Organizer authorizes refunds;
• applicable law requires a refund;
• CIMINOW determines a refund is appropriate due to a processing or administrative error.

Approval of a refund remains subject to verification of the purchase.

3. Events That Are Not Eligible for Refunds

Unless required by law or approved by the Event Organizer, refunds will not be issued because:

• you changed your mind;
• you can no longer attend;
• you purchased the wrong ticket;
• you arrived late;
• you failed to attend;
• you were refused entry due to intoxication, disorderly conduct, or breach of venue rules;
• weather conditions were uncomfortable but the Event proceeded;
• you did not read the Event description before purchasing.

4. Event Cancellations

If an Event is cancelled without being rescheduled:

• the Event Organizer will determine the refund process;
• CIMINOW will administer approved refunds where applicable;
• refunds will generally be returned to the original payment method.

Where permitted by law and agreed by the Event Organizer, attendees may instead be offered:

• a ticket for a rescheduled Event;
• event credit;
• a voucher;
• an alternative event;
• another remedy acceptable to the purchaser.

5. Postponed Events

If an Event is postponed:

• tickets will normally remain valid for the new date;
• refunds are only available if authorized by the Event Organizer or required by law;
• customers should retain their tickets until further instructions are issued.

6. Venue or Programme Changes

Minor changes to an Event do not normally qualify for refunds.

Examples include:

• supporting performer changes;
• revised schedules;
• seating adjustments;
• timetable changes;
• venue layout modifications.

Material changes may qualify for refunds if determined by the Event Organizer or required by applicable law.

7. Weather-Related Events

Many outdoor Events in Bermuda are affected by weather conditions.

Unless the Event Organizer announces that an Event has been cancelled, postponed, or refunds will be provided:

• rain;
• wind;
• high temperatures;
• temporary interruptions; or
• other weather conditions

do not automatically entitle Ticket Holders to a refund.

For marine excursions, boat events, or other weather-sensitive activities, the Event Organizer’s safety decisions shall determine whether refunds, credits, or rescheduling are offered.

8. Service Fees

Platform Fees, booking fees, convenience fees, and payment processing fees are generally non-refundable, even where a ticket is refunded, unless:

• required by law;
• expressly stated otherwise on the Event page; or
• CIMINOW elects to refund such fees.

9. Refund Requests

Where refunds are available, requests should be submitted through the CIMINOW Platform or by contacting customer support within any timeframe specified by the Event Organizer.

Refund requests should include:

• booking reference number;
• purchaser’s name;
• email address used for the purchase;
• Event name;
• reason for the request; and
• any supporting documentation where requested.

Submitting a request does not guarantee approval.

10. Processing Times

Approved refunds are normally processed to the original payment method.

Processing times depend upon:

• the payment provider;
• the card issuer or financial institution;
• the original payment method.

While CIMINOW will process approved refunds promptly, financial institutions may require additional time before funds appear in your account.

11. Chargebacks

Customers are encouraged to contact CIMINOW before initiating a payment dispute with their bank or card issuer.

Initiating an unnecessary or fraudulent chargeback may delay resolution and may result in suspension of your CIMINOW account where permitted by law.

Nothing in this Policy limits your statutory rights to dispute unauthorized or fraudulent transactions through your payment provider.

12. Fraudulent Purchases

Tickets obtained through:

• stolen payment methods;
• unauthorized transactions;
• fraudulent activity;
• manipulated bookings; or
• other unlawful means

may be cancelled without refund and reported to the appropriate authorities where required.

13. Organizer-Specific Refund Policies

Some Events may have refund policies that differ from this general Refund Policy.

Where an Event Organizer has published a separate refund policy on the Event page, that policy will apply provided it does not conflict with applicable law.

Customers should review the Event page carefully before completing a purchase.

14. Consumer Rights

Nothing in this Refund Policy excludes or limits any rights that cannot legally be excluded under applicable law.

Where applicable consumer protection legislation provides greater rights than this Policy, those statutory rights shall prevail.

15. Contact Us

Questions regarding refunds should be directed to:

Journi Ltd.
Trading as CIMINOW

Email: info@ciminow.bm

Website: https://ciminow.bm

Registered Office: Suite 1168, 48 Par‑La‑Ville Road, Hamilton, HM11

Last Updated: 01-Jul-2026

Version: 1.0