Privacy Policy

Effective Date: 01-Jul-2026

CIMINOW Ltd. (“CIMINOW”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use the CIMINOW website, mobile applications, ticketing platform, and related services (collectively, the “Platform”).

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

CIMINOW

For the purposes of applicable data protection laws, CIMINOW Ltd. is the data controller of personal information collected through the Platform, except where we process information solely on behalf of an Event Organizer.

2. Information We Collect

Depending on how you use the Platform, we may collect the following categories of information.

Personal Information

This may include:

• full name;
• email address;
• telephone number;
• billing address;
• mailing address;
• date of birth where required for specific Events;
• emergency contact information where requested by an Event Organizer.

Account Information

When you create an account, we may collect:

• username;
• encrypted password credentials;
• account preferences;
• communication preferences;
• profile information you choose to provide.

Ticket Purchase Information

When purchasing tickets, we may collect:

• events purchased;
• ticket quantities;
• transaction history;
• booking reference numbers;
• payment status;
• promotional codes used;
• refund history.

Payment Information

Payments are processed by secure third-party payment providers.

CIMINOW generally does not store complete payment card numbers or card security codes.

We may receive limited payment-related information such as:

• payment confirmation;
• transaction identifiers;
• payment method type;
• partial card details where necessary for customer support.

Device and Technical Information

When you access the Platform, we may automatically collect:

• IP address;
• browser type;
• operating system;
• device identifiers;
• referring website;
• pages visited;
• session duration;
• diagnostic information;
• crash reports.

Location Information

Where permitted and enabled by your device settings, we may collect approximate or precise location information to:

• display nearby Events;
• improve search results;
• support location-based features;
• prevent fraudulent activity.

You may disable location permissions through your device settings at any time.

3. How We Use Your Information

We use personal information to:

• provide the Platform and its services;
• process ticket purchases;
• deliver electronic tickets;
• manage user accounts;
• communicate Event updates;
• provide customer support;
• detect fraud and unauthorized activity;
• improve Platform functionality;
• personalize recommendations;
• comply with legal obligations;
• enforce our Terms and Conditions;
• protect the safety and security of our users.

We may also use aggregated or anonymized information for analytics, reporting, and business planning where individuals can no longer be identified.

4. Legal Basis for Processing

Where required by applicable law, CIMINOW processes personal information on one or more of the following legal bases:

• to perform a contract with you, including providing tickets and related services;
• to comply with legal and regulatory obligations;
• to pursue our legitimate business interests, provided those interests do not override your rights and freedoms;
• with your consent, where consent is required.

You may withdraw your consent at any time where processing is based solely on consent. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Sharing Your Information

We do not sell your personal information.

We may share personal information with the following categories of recipients where necessary to operate the Platform:

Event Organizers

When you register for or purchase tickets to an Event, relevant personal information may be shared with the applicable Event Organizer to:

• validate admission;
• communicate important Event information;
• manage attendee lists;
• respond to customer enquiries;
• administer refunds;
• comply with legal obligations.

Event Organizers are responsible for their own handling of personal information once received.

Payment Service Providers

Payment information is processed through trusted third-party payment providers to facilitate secure transactions.

Service Providers

We may engage third-party providers to assist with:

• cloud hosting;
• email delivery;
• customer support;
• fraud prevention;
• website analytics;
• ticket scanning;
• communications;
• software development;
• cybersecurity;
• system monitoring.

These providers are contractually required to protect personal information and may only process it for authorized purposes.

Legal and Regulatory Authorities

We may disclose personal information where required to:

• comply with applicable laws;
• respond to court orders;
• satisfy lawful government requests;
• protect the rights, property, or safety of CIMINOW, Event Organizers, Users, or the public;
• investigate suspected fraud or criminal activity.

Business Transactions

If CIMINOW Ltd. undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• administer Events;
• maintain financial records;
• resolve disputes;
• enforce agreements;
• comply with legal, tax, accounting, and regulatory obligations.

Retention periods vary depending upon the nature of the information and applicable legal requirements.

Where information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with our data retention procedures.

7. Data Security

CIMINOW maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These safeguards may include:

• encrypted communications;
• secure payment processing;
• access controls;
• multi-factor authentication where applicable;
• regular software updates;
• system monitoring;
• security testing;
• employee confidentiality obligations.

Although we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

8. Cookies and Similar Technologies

The Platform uses cookies and similar technologies to improve functionality, enhance user experience, remember preferences, measure performance, and support security.

Cookies may include:

• essential cookies;
• functional cookies;
• performance cookies;
• analytics cookies;
• marketing cookies, where applicable.

You may control or disable cookies through your browser settings; however, doing so may affect certain Platform functionality.

Additional information is available in our Cookie Policy.

9. Marketing Communications

Where permitted by law or with your consent, CIMINOW may send communications regarding:

• upcoming Events;
• promotions;
• special offers;
• platform updates;
• newsletters;
• surveys;
• new services.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by updating your account preferences.

Service-related communications, including ticket confirmations and Event updates, will continue to be sent where necessary.

10. Children’s Privacy

The Platform is not intended for children under the age of 13 without the involvement of a parent or legal guardian.

Certain Events may have different age requirements established by Event Organizers.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.

Parents or legal guardians who believe their child has provided personal information may contact us to request its removal.

11. International Data Transfers

Personal information may be processed or stored in jurisdictions outside Bermuda where our service providers operate.

Where international transfers occur, CIMINOW will take reasonable steps to ensure that appropriate safeguards are implemented to protect personal information in accordance with applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• request restriction of certain processing activities;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request a copy of information you have provided in a commonly used electronic format where applicable.

Requests will be considered in accordance with applicable law and may be subject to verification of identity.

13. Event Organizer Privacy Responsibilities

Event Organizers receiving attendee information through the Platform are independent controllers of that information for purposes related to the operation of their Events.

Event Organizers are responsible for:

• complying with applicable privacy laws;
• protecting attendee information;
• using attendee information only for legitimate Event-related purposes or other purposes authorized by the attendee;
• implementing appropriate security measures.

CIMINOW is not responsible for an Event Organizer’s independent privacy practices after attendee information has been lawfully shared for Event administration.

14. Third-Party Websites

The Platform may contain links to websites, applications, or services operated by third parties.

This Privacy Policy applies only to information collected through CIMINOW.

We are not responsible for the privacy practices or content of third-party websites and encourage Users to review the privacy policies of those services before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.

Updated versions will be published on the Platform together with the effective date.

Continued use of the Platform following the publication of an updated Privacy Policy constitutes acceptance of those changes where permitted by law.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

CIMINOW

Email: info@ciminow.bm

Website: https://ciminow.bm

Registered Office: Suite 1168, 48 Par‑La‑Ville Road, Hamilton, HM11

Last Updated: 01-Jul-2026

Version: 1.0