Effective Date: 01-Jul-2026
These Terms and Conditions (“Terms”) govern your access to and use of the CIMINOW ticketing platform, website, mobile applications, and related services (collectively, the “Platform”). By accessing or using the Platform, purchasing tickets, creating an account, listing an event, or otherwise using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use the Platform.
For the purposes of these Terms:
“CIMINOW”, “we”, “our”, or “us” means Journi Ltd., the owner and operator of the CIMINOW ticketing platform.
“Platform” means the CIMINOW website, mobile applications, software, APIs, ticketing services, and any associated products or services provided by CIMINOW.
“Event Organizer” means any individual, business, association, charity, government agency, or other entity that creates, promotes, manages, or operates an event using the Platform.
“User” means any person who accesses or uses the Platform.
“Ticket Holder” means the individual in possession of a valid ticket purchased through the Platform.
“Event” means any activity, performance, festival, sporting event, conference, tour, transportation service, attraction, or other experience for which tickets or registrations are offered through the Platform.
“Service Fees” means any booking fees, transaction fees, payment processing fees, convenience fees, platform fees, or similar charges collected in connection with the purchase of tickets.
CIMINOW is an online ticketing and event management platform.
Unless expressly stated otherwise, CIMINOW acts solely as a technology platform that enables Event Organizers to advertise events, issue tickets, process payments, and communicate with attendees.
CIMINOW is generally not the organizer, promoter, venue operator, sponsor, or producer of events listed on the Platform. Responsibility for organizing, managing, operating, and delivering an Event rests solely with the applicable Event Organizer.
Where CIMINOW is identified as the Event Organizer, these Terms continue to apply in addition to any event-specific conditions published for that Event.
By using the Platform, you represent that:
Your continued use of the Platform constitutes acceptance of any future amendments to these Terms.
Certain features of the Platform require registration.
When creating an account, you agree to:
You must immediately notify CIMINOW if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, or violate these Terms.
All ticket purchases are subject to availability.
A purchase is only confirmed once payment has been successfully processed and a confirmation email or digital ticket has been issued.
Submitting payment information does not guarantee ticket availability.
CIMINOW reserves the right to cancel any transaction where:
If a transaction is cancelled before ticket issuance, any amounts successfully collected will be refunded in accordance with our Refund Policy.
Ticket prices are established by the Event Organizer unless otherwise indicated.
Displayed prices may include applicable taxes, Service Fees, or additional charges depending on the Event.
Service Fees compensate CIMINOW for providing ticketing, payment processing, customer support, and platform services and are generally non-refundable except where required by applicable law or expressly stated otherwise.
All prices are quoted in the currency displayed during checkout.
CIMINOW reserves the right to correct pricing errors at any time before a transaction is completed.
All payments made through the Platform are processed using secure third-party payment service providers selected by CIMINOW.
By submitting payment information, you represent and warrant that:
CIMINOW does not store full payment card information unless expressly stated and permitted by applicable law and industry security standards.
If a payment is declined, reversed, or otherwise unsuccessful, CIMINOW may cancel the associated order without further obligation.
Upon successful payment, tickets will ordinarily be delivered electronically to the email address associated with your account and may also be accessible through your CIMINOW account or mobile application.
It is your responsibility to:
Failure to receive an email due to incorrect contact information does not invalidate a completed purchase.
Unless otherwise specified, tickets issued through the Platform are digital tickets containing a unique QR code or similar electronic identifier.
Each QR code:
Any copied, duplicated, forged, manipulated, or fraudulently obtained ticket may be cancelled without notice or refund.
The Ticket Holder is responsible for safeguarding their ticket and preventing unauthorized use.
Possession of a ticket does not guarantee admission if the ticket has already been redeemed or is otherwise invalid.
Admission to an Event is subject to:
Event Organizers and venue operators reserve the right to refuse admission or remove any individual whose conduct is unlawful, unsafe, disruptive, abusive, intoxicated, or otherwise inconsistent with the safe operation of the Event.
No refund shall be due where admission is refused or revoked because of the Ticket Holder’s breach of these Terms or applicable event policies.
Event details, including but not limited to:
may change without prior notice.
The Event Organizer is solely responsible for determining whether such changes materially affect the Event.
Minor changes shall not ordinarily entitle Ticket Holders to refunds.
CIMINOW will use reasonable efforts to communicate material changes when notified by the Event Organizer.
If an Event is postponed, tickets will ordinarily remain valid for the rescheduled date unless otherwise determined by the Event Organizer.
Where refunds are authorized for postponed Events, they shall be processed in accordance with the Event Organizer’s instructions and the applicable Refund Policy.
Service Fees may remain non-refundable unless otherwise stated.
If an Event is cancelled and not rescheduled, the Event Organizer is responsible for determining the applicable refund policy.
Where the Event Organizer authorizes refunds, CIMINOW will use reasonable efforts to process eligible refunds through the original payment method.
Refund processing times may vary depending upon the payment provider and financial institution.
CIMINOW shall not be liable for any additional losses including, without limitation:
Ticket Holders are encouraged to obtain appropriate travel insurance where significant travel arrangements are involved.
Unless expressly stated otherwise:
Refunds may be available only where:
Where refunds are approved, they shall generally be issued using the original payment method.
Service Fees, processing fees, and delivery charges may remain non-refundable unless otherwise required by law or expressly approved by CIMINOW.
Whether tickets may be transferred is determined by the applicable Event Organizer.
Where ticket transfers are permitted, they must be completed using procedures approved by CIMINOW or the Event Organizer.
Unauthorized resale, commercial resale, auctioning, automated purchasing, ticket scalping, or resale in violation of applicable law or Event Organizer policies may result in:
CIMINOW reserves the right to invalidate any ticket reasonably believed to have been obtained or transferred fraudulently.
CIMINOW actively monitors transactions for fraudulent activity.
We reserve the right to:
Chargebacks initiated without valid legal grounds, or in bad faith, may result in permanent suspension of Platform access and recovery of associated administrative costs where permitted by law.
CIMINOW may cooperate with payment providers, financial institutions, Event Organizers, and law enforcement authorities in investigating fraudulent or unlawful activity.
Event Organizers using the Platform represent and warrant that they have the legal authority to organize, promote, and conduct their Events.
Event Organizers are solely responsible for:
Event Organizers shall not publish false, misleading, deceptive, or unlawful Event information.
CIMINOW reserves the right to remove, suspend, or refuse any Event listing that, in its sole discretion, violates these Terms, applicable law, or may adversely affect the reputation or operation of the Platform.
Users and Ticket Holders agree to:
Users are responsible for ensuring they meet any published age restrictions, dress codes, health requirements, or other admission conditions applicable to an Event.
You agree not to:
CIMINOW may suspend or terminate access without notice where prohibited conduct is suspected.
The Platform, including its software, design, branding, logos, graphics, databases, content, text, images, and underlying technology, is owned by or licensed to CIMINOW Ltd. and is protected by applicable intellectual property laws.
Except as expressly permitted, no part of the Platform may be copied, reproduced, modified, distributed, published, reverse engineered, or commercially exploited without prior written consent.
Event descriptions, logos, photographs, and promotional materials supplied by Event Organizers remain the property of their respective owners. By submitting such content, Event Organizers grant CIMINOW a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute the content for the purpose of operating, promoting, and marketing the Platform and the applicable Event.
Events may be photographed, filmed, streamed, or otherwise recorded by Event Organizers, venues, media organizations, or CIMINOW.
By attending an Event, you acknowledge that your image, likeness, or voice may be captured incidentally or intentionally and used for legitimate promotional, marketing, editorial, archival, or operational purposes without additional compensation, unless prohibited by applicable law.
If an Event has specific photography restrictions, those restrictions shall take precedence and will be communicated by the Event Organizer.
CIMINOW encourages Event Organizers to provide accessible Events wherever reasonably practicable.
Accessibility features, seating, parking, or accommodation requests are determined by the Event Organizer or venue and may vary between Events.
Users requiring accessibility accommodations should contact the Event Organizer before purchasing tickets whenever possible.
CIMINOW does not guarantee the availability of specific accessibility services unless expressly stated.
The collection, use, storage, and disclosure of personal information are governed by the CIMINOW Privacy Policy.
By using the Platform, you consent to the processing of your personal information in accordance with the Privacy Policy and applicable data protection legislation.
Personal information may be shared with Event Organizers where necessary to facilitate Event administration, ticket validation, customer service, regulatory compliance, or legal obligations.
The Platform may integrate with or provide access to third-party services, including payment processors, mapping services, email providers, marketing platforms, social media platforms, analytics providers, and other technology partners.
CIMINOW is not responsible for the availability, content, security, or performance of third-party services.
Your use of third-party services may be subject to the separate terms and privacy policies of those providers.
To the fullest extent permitted by applicable law, CIMINOW shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:
Where CIMINOW is found liable notwithstanding the foregoing, our aggregate liability shall not exceed the amount paid by the User to CIMINOW for the applicable ticket transaction giving rise to the claim, except where a greater amount is required by law.
You agree to indemnify, defend, and hold harmless CIMINOW, its directors, officers, employees, contractors, affiliates, agents, licensors, and service providers from and against any claims, demands, actions, liabilities, damages, losses, judgments, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:
This obligation survives the termination of your account and your use of the Platform.
CIMINOW shall not be liable for any delay, interruption, failure to perform, or inability to provide services resulting from circumstances beyond our reasonable control, including but not limited to:
Where reasonably practicable, CIMINOW will work with Event Organizers to communicate material service disruptions to affected users.
CIMINOW reserves the right, at its sole discretion and without prior notice where appropriate, to suspend, restrict, or terminate access to the Platform if we reasonably believe that a User has:
Termination of access does not automatically entitle a User to a refund or compensation.
Any provisions of these Terms that by their nature should survive termination shall remain in full force and effect.
By creating an account or purchasing tickets through the Platform, you consent to receive communications electronically from CIMINOW.
These communications may include:
Where required by law, marketing communications will only be sent with your consent, and you may unsubscribe at any time without affecting essential service-related communications.
These Terms and any dispute arising out of or relating to the Platform or its services shall be governed by and construed in accordance with the laws of Bermuda, without regard to conflict of law principles.
The parties agree to use reasonable efforts to resolve disputes through good-faith discussions before commencing legal proceedings.
If a dispute cannot be resolved informally, either party may pursue remedies through the courts of Bermuda, which shall have exclusive jurisdiction over any proceedings arising from or relating to these Terms, except where mandatory law provides otherwise.
Nothing in these Terms prevents CIMINOW from seeking injunctive or equitable relief where necessary to protect its intellectual property, confidential information, systems, or other legal rights.
CIMINOW may amend these Terms from time to time to reflect changes in our services, legal obligations, business practices, or technology.
Updated Terms will be published on the Platform together with their effective date.
Your continued use of the Platform after revised Terms become effective constitutes your acceptance of those changes.
Where required by applicable law, we will provide additional notice of material changes.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
No failure or delay by CIMINOW in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
Any waiver shall only be effective if made in writing and signed by an authorized representative of CIMINOW.
You may not assign or transfer your rights or obligations under these Terms without the prior written consent of CIMINOW.
CIMINOW may assign or transfer its rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring, sale of assets, or other business transaction without prior notice to Users.
These Terms, together with the Privacy Policy, Refund Policy, Organizer Terms (where applicable), and any Event-specific conditions published on the Platform, constitute the entire agreement between you and CIMINOW regarding your use of the Platform and supersede all prior understandings, representations, and agreements relating to the same subject matter.
Questions regarding these Terms and Conditions may be directed to:
CIMINOW Ltd
Email: info@ciminow.bm
Website: https://ciminow.bm
Business Address: Suite 1168, 48 Par‑La‑Ville Road, Hamilton, HM11
Where applicable, notices required under these Terms shall be deemed received when delivered by email, through the Platform, or by another method permitted by Bermuda law.
Last Updated: 01-Jul-2026
Version: 1.0